The following terms and conditions ("Terms") apply to all orders placed on Märta Måås-Fjetterström's website, www.mmf.se ("Website"), and through contact with Märta Måås-Fjetterström at studio@mmf.se ("Customer Service"). The Terms are binding between you and Märta Måås-Fjetterström Verkstaden för Svenska Mattor och Vävnader Aktiebolag.

Märta Måås-Fjetterström adheres to mandatory consumer protection legislation. The Terms apply to the extent that they do not deviate from another country's mandatory consumer protection laws. For purchases made by a person under the age of 18, we require parental consent.

Order

All orders must be placed via the Website or by contacting Customer Service, with the exception of custom-made items, known as Made-To-Order.  

By clicking the Buy button, you confirm your order and enter into an agreement with Märta Måås-Fjetterström. An order confirmation will be sent to your provided email address immediately after your order is confirmed. It is important that you verify that the order confirmation is correct. If you do not receive an order confirmation, if there are discrepancies or errors, or if you wish to change your order, please contact Märta Måås-Fjetterström immediately at studio@mmf.se.

Value-Added Tax (VAT)

All prices on the Website include VAT and apply to all customers who are consumers and reside within the EU. Orders with delivery to countries outside the EU are VAT-exempt. Individual countries' laws may result in customs fees, for which the customer is responsible. Märta Måås-Fjetterström is unable to provide information on any additional charges. The customer is responsible for the import of goods and payment of any VAT or customs duties.  

If you have any questions regarding these fees, please contact Märta Måås-Fjetterström for guidance at studio@mmf.se.

Shipping

Prices include shipping, except for Made-To-Order items and books.

Payment

We accept payment via bank and credit cards, as well as through invoicing and installment payments for orders placed via the Website. For payment by invoice and installment payments, we offer Klarna. For questions regarding invoices or installment payments, we refer you directly to Klarna.  

For payments with bank and credit cards, the amount will be charged at the time of order, and payment is made immediately. Märta Måås-Fjetterström does not charge any additional fees for bank and credit card payments. We partner with Shopify Payments for bank and credit card transactions. Shopify Payments processes payments with secure encryption and ensures that your bank details are sent directly to the bank without any third party gaining access to them.  

We also offer the option to pay with PayPal, ApplePay, and GooglePay.

Security

To provide a secure payment experience, we collaborate with Shopify Payments, which complies with PCI DSS requirements. All card details and personal information are encrypted, ensuring that only authorized personnel can access the information. We apply the 3D-Secure security solution for extra validation of certain credit cards.

Export Permits

Märta Måås-Fjetterström can assist with applying for export permits, when applicable. If a permit is denied, the payment will be fully refunded.

Reservation

We reserve the right to cancel orders if the item is incorrectly priced or if the item is no longer available.

Right of Withdrawal and Returns

Our goal is for you to be completely satisfied with your purchase. If you purchase from the Website or through personal contact with Märta Måås-Fjetterström with delivery within the EU, you have the right to cancel your purchase without giving a reason within 14 days from the date you received your delivery. To be eligible for a return, the item must be returned in unused condition along with the original packaging.  

If you wish to cancel your purchase, you must notify us within the specified withdrawal period by emailing studio@mmf.se. We will confirm via email that we have received your decision to exercise the right of withdrawal. Please note that not picking up a package or refusing delivery does not count as exercising the right of withdrawal.  

Refunds will be processed through the original payment method. The customer is responsible for safely returning the item and covering return shipping costs.  

Please see specific terms for Made-To-Order items below.

Delivery

Delivery method, terms, delivery time, and cost vary depending on the country and type of item. All our shipping partners deliver rugs, textiles, and cushions to the front door of the property. Book deliveries are made to collection points. Please note that delivery does not include carrying items inside, unpacking, or installation. If you require a different form of delivery, please contact Märta Måås-Fjetterström, and we will do our best to accommodate your request.  

Once your order has been shipped, you will receive an email or SMS with tracking details, allowing you to follow your order.

Transport Damages

We strive to ensure the safe delivery of ordered goods but cannot guarantee that transport damages will not occur. We ask you to inspect the item and its packaging upon receipt for any visible damage or defects. If there are visible damages, please report them immediately to the carrier, or if discovered after delivery, as soon as possible to Märta Måås-Fjetterström. Please document the damage if possible.

Special Terms – Made-To-Order

Order

Made-To-Order items are specially manufactured for the customer based on agreed-upon dimensions, materials, and designs. For Made-To-Order purchases, Märta Måås-Fjetterström reserves the right to request a deposit of at least one-third of the item's price. The deposit must be paid to Märta Måås-Fjetterström no later than three weeks from receipt of the order confirmation.  

Production of the item will begin once the deposit is paid, which means that the delivery time is affected by the timing of the deposit payment. Requests for changes to the item's properties, such as dimensions, color, or design, after the deposit has been paid, will be considered but cannot be guaranteed. Please submit alteration requests as soon as possible. Any additional costs for changes are to be paid by the customer.

Right of Withdrawal 

The order may be canceled within 14 days from the day the order confirmation for Made-To-Order items is sent by contacting studio@mmf.se. Please note that the right of withdrawal does not apply after the deposit is paid, and production of the item has begun.

Cancellation and Returns

Made-To-Order items are considered custom-made and have a clear personal touch, meaning that open purchase or exchange rights do not apply.

Complaints

Complaints regarding defects in an item must be made in writing to studio@mmf.se within a reasonable time after you discover or should have discovered the defect. Two months is normally considered a reasonable time.  

If a complaint is not made within a reasonable time from the discovery of the defect or should have been discovered, and within three years of receiving the item, the right to claim remedies according to the Consumer Services Act is forfeited against Märta Måås-Fjetterström.  

If a complaint is accepted, you will be reimbursed for all your costs associated with the complaint, including the cost of returning the item.

Processing of Personal Data

To fulfill the agreement, we must collect and process personal data. If you wish to contact Märta Måås-Fjetterström regarding the handling of your personal data, please feel free to do so at studio@mmf.se. Read more about how we process personal data [Link].

Contact

If you have any questions, if something went wrong with your delivery, or if you need to reach Märta Måås-Fjetterström for any other reason, you can contact us at:  

Phone: +46 431 701 83  

Email: studio@mmf.se  

Postal address: Märta Måås-Fjetterström AB, Agardhsgatan 9, Båstad, 269 33, Sweden  

Märta Måås-Fjetterström, Verkstaden för Svenska Mattor och Vävnader Aktiebolag, 556041-0911