The following terms and conditions ("Terms") apply to all orders placed on Märta Måås-Fjetterström's website, www.mmf.se ("Website"), and through contact with Märta Måås-Fjetterström at studio@mmf.se ("Customer Service"). The Terms are binding between you and Märta Måås-Fjetterström Verkstaden för Svenska Mattor och Vävnader Aktiebolag.

Märta Måås-Fjetterström adheres to mandatory consumer protection legislation. The Terms apply to the extent that they do not deviate from another country's mandatory consumer protection laws. For purchases made by a person under the age of 18, we require parental consent.

Order

All orders must be placed via the Website or by contacting Customer Service, with the exception of custom-made items, known as Made-To-Order.  

By clicking the Buy button, you confirm your order and enter into an agreement with Märta Måås-Fjetterström. An order confirmation will be sent to your provided email address immediately after your order is confirmed. It is important that you verify that the order confirmation is correct. If you do not receive an order confirmation, if there are discrepancies or errors, or if you wish to change your order, please contact Märta Måås-Fjetterström immediately at studio@mmf.se.

Value-Added Tax (VAT)

All prices on the Website include VAT and apply to all customers who are consumers and reside within the EU. Orders with delivery to countries outside the EU are VAT-exempt. Individual countries' laws may result in customs fees, for which the customer is responsible. Märta Måås-Fjetterström is unable to provide information on any additional charges. The customer is responsible for the import of goods and payment of any VAT or customs duties.  

If you have any questions regarding these fees, please contact Märta Måås-Fjetterström for guidance at studio@mmf.se.

Shipping

Prices include shipping, except for Made-To-Order items and books.

Payment

We accept payment via bank and credit cards, as well as through invoicing and installment payments for orders placed via the Website. For payment by invoice and installment payments, we offer Klarna. For questions regarding invoices or installment payments, we refer you directly to Klarna.  

For payments with bank and credit cards, the amount will be charged at the time of order, and payment is made immediately. Märta Måås-Fjetterström does not charge any additional fees for bank and credit card payments. We partner with Shopify Payments for bank and credit card transactions. Shopify Payments processes payments with secure encryption and ensures that your bank details are sent directly to the bank without any third party gaining access to them.  

We also offer the option to pay with PayPal, ApplePay, and GooglePay.

Security

To provide a secure payment experience, we collaborate with Shopify Payments, which complies with PCI DSS requirements. All card details and personal information are encrypted, ensuring that only authorized personnel can access the information. We apply the 3D-Secure security solution for extra validation of certain credit cards.

Export Permits

Märta Måås-Fjetterström can assist with applying for export permits, when applicable. If a permit is denied, the payment will be fully refunded.

Reservation

We reserve the right to cancel orders if the item is incorrectly priced or if the item is no longer available.

Right of Withdrawal and Returns

Our goal is for you to be completely satisfied with your purchase. If you purchase from the Website or through personal contact with Märta Måås-Fjetterström with delivery within the EU, you have the right to cancel your purchase without giving a reason within 14 days from the date you received your delivery. To be eligible for a return, the item must be returned in unused condition along with the original packaging.  

If you wish to cancel your purchase, you must notify us within the specified withdrawal period by emailing studio@mmf.se. We will confirm via email that we have received your decision to exercise the right of withdrawal. Please note that not picking up a package or refusing delivery does not count as exercising the right of withdrawal.  

Refunds will be processed through the original payment method. The customer is responsible for safely returning the item and covering return shipping costs.  

Please see specific terms for Made-To-Order items below.

Delivery

Delivery method, terms, delivery time, and cost vary depending on the country and type of item. All our shipping partners deliver rugs, textiles, and cushions to the front door of the property. Book deliveries are made to collection points. Please note that delivery does not include carrying items inside, unpacking, or installation. If you require a different form of delivery, please contact Märta Måås-Fjetterström, and we will do our best to accommodate your request.  

Once your order has been shipped, you will receive an email or SMS with tracking details, allowing you to follow your order.

Transport Damages

We strive to ensure the safe delivery of ordered goods but cannot guarantee that transport damages will not occur. We ask you to inspect the item and its packaging upon receipt for any visible damage or defects. If there are visible damages, please report them immediately to the carrier, or if discovered after delivery, as soon as possible to Märta Måås-Fjetterström. Please document the damage if possible.

Special Terms – Made-To-Order

Order

Made-To-Order items are specially manufactured for the customer based on agreed-upon dimensions, materials, and designs. For Made-To-Order purchases, Märta Måås-Fjetterström reserves the right to request a deposit of at least one-third of the item's price. The deposit must be paid to Märta Måås-Fjetterström no later than three weeks from receipt of the order confirmation.  

Production of the item will begin once the deposit is paid, which means that the delivery time is affected by the timing of the deposit payment. Requests for changes to the item's properties, such as dimensions, color, or design, after the deposit has been paid, will be considered but cannot be guaranteed. Please submit alteration requests as soon as possible. Any additional costs for changes are to be paid by the customer.

Right of Withdrawal 

The order may be canceled within 14 days from the day the order confirmation for Made-To-Order items is sent by contacting studio@mmf.se. Please note that the right of withdrawal does not apply after the deposit is paid, and production of the item has begun.

Cancellation and Returns

Made-To-Order items are considered custom-made and have a clear personal touch, meaning that open purchase or exchange rights do not apply.

Complaints

Complaints regarding defects in an item must be made in writing to studio@mmf.se within a reasonable time after you discover or should have discovered the defect. Two months is normally considered a reasonable time.  

If a complaint is not made within a reasonable time from the discovery of the defect or should have been discovered, and within three years of receiving the item, the right to claim remedies according to the Consumer Services Act is forfeited against Märta Måås-Fjetterström.  

If a complaint is accepted, you will be reimbursed for all your costs associated with the complaint, including the cost of returning the item.

Processing of Personal Data

To fulfill the agreement, we must collect and process personal data. If you wish to contact Märta Måås-Fjetterström regarding the handling of your personal data, please feel free to do so at studio@mmf.se. Read more about how we process personal data [Link].

Contact

If you have any questions, if something went wrong with your delivery, or if you need to reach Märta Måås-Fjetterström for any other reason, you can contact us at:  

Phone: +46 431 701 83  

Email: studio@mmf.se  

Postal address: Märta Måås-Fjetterström AB, Agardhsgatan 9, Båstad, 269 33, Sweden  

Märta Måås-Fjetterström, Verkstaden för Svenska Mattor och Vävnader Aktiebolag, 556041-0911

This Privacy Policy describes how Märta Måås-Fjetterström (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mmf.se (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.


- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +46 431 701 83 or email us at studio@mmf.se or contact us at Agardhsgatan 9, Båstad, 269 33, Sweden.

For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the EU is Martin Chard Uscilo.